Ordering Information
Can we order sibling pictures together?
Yes! For access code login, click on "Did you receive another access code?". You can enter a maximum of five access codes at the same time. This will unlock all available photos. You can order combined and save shipping costs.
I received an access card with an access code - how can I order photos?
If you have received an access card with a personal access code, click on "ACCESS CODE LOGIN" in the main menu, then enter the access code and then click on "Open Album".
I received an email with access data - how can I order photos?
If you have received an e-mail with access data, then click on the button in the e-mail, which will take you to the album. You will then be taken to the "Customer Login" page. Enter your access data here, i.e. e-mail address and the password that you have received.
Where can we see the status of our order such as receipt of money, production or shipping date?
The easiest way is to click on the link in your order email. Alternatively, you can log in with a password and your e-mail address at "PASSWORD LOGIN" under "Customer login". The order details can then be found under "My Account".
How long does the delivery take?
The delivery time depends on the payment method. When paying by PayPal and direct debit, the order is processed directly. Advance payments usually take 3-4 days longer. On the other hand, the delivery time depends on the selected products. The production times can be found in the respective product information.
Will the logo (watermark) be removed from the image?
Naturally! The watermark is only used to protect against illegal downloads.
What is the quality of prints, posters, etc.?
We work exclusively with selected specialist laboratories. These specialist laboratories use high-quality materials from well-known suppliers in order not to compromise on quality. Should an error nevertheless occur, we will of course take care of it.
Can you adjust the image section?
Yes. You can do this in the shopping cart. If you zoom out, an enlargement of the respective area is created. Look for the stars, which show you whether the photo is of sufficient resolution for enlargement. You can also crop a photo so nothing is cut off from the subject.
I rarely order online - how can I order photos here?
In a photo album, choose a photo that you like and click on it. Then select the product of your choice, enter the quantity and click on the button: "Add to shopping cart". Once you have placed all the photos you like in the shopping cart, click on "Shopping Cart" at the top right and follow the further instructions.
Availability
The photos can be ordered one month after they are published in the gallery. The photos will then be deleted to save storage space.
watermark
The watermark on the photos is for protection only. If you order the photos, the watermark on the photos will be removed. Both for downloads and print products.
delivery time
After receipt of payment, the photos will be sent to your home immediately. The delivery time for most products is 2-3 days. You can download digital downloads directly.
Quality
The photos are exposed by our specialized laboratory. We only use high-quality and durable materials. The Silk paper in particular is suitable for portraits.
